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Find Common Ground
Sometimes people get really angry because they are convinced you donīt understand them 'at all'. Listen to what they are saying and find *something* that you can agree with the person on. That will help show the person that yes, you are listening, and yes, you are trying to understand. And really, do try to understand. You may not AGREE with what they say, but hopefully you can at least, in some way, understand why THEY choose to feel the way they do.